Payments
Understanding your laundry bill
How a laundry order adds up: per-item rates, express surcharges, prepaid balance, GST, part-payments and what "due" really means on your WashlyIndia order.
6 min readBy The WashlyIndia team
A laundry bill on WashlyIndia is not a single number the shop announces at the counter. It is built from parts, in a fixed order, and each part is visible on the order. Once you can read it, checking a bill takes about ten seconds.
The parts of the bill
Line items
Each line is an item, a quantity and the shop's rate for it — "Shirt × 4 at ₹40". Added up, these are the subtotal. Every rate is the shop's own; WashlyIndia neither sets rates nor adds a fee on top of them.
Prepaid membership balance
If you have bought a prepaid pack at that shop, the balance comes off next. A pack is an advance you pay once in exchange for a larger amount of service value — pay ₹3,000, receive ₹5,000 of services, spend it over a validity window. The shop applies the balance as it bills each order, and the order shows exactly how much was drawn and what is left.
Express surcharge
If you asked for express and the shop agreed, its express percentage is added here. The rate is set per shop, so it is not a fixed national number.
GST
Where the shop charges GST, it is calculated on the taxable amount — after the membership balance has been applied and the express surcharge added — and shown as its own line rather than folded into the item prices. Whether GST applies, and at what percentage, is the shop's configuration and its compliance obligation.
Total
The taxable amount plus GST. That is what the shop is asking you to pay for the order.
A prepaid balance is not a payment
Drawing on a membership balance reduces what the bill comes to; it is not money changing hands a second time. That is why it appears above the total rather than in the list of receipts — and why an order fully covered by a balance shows as paid with nothing to collect.
Payments, part-payments and dues
Every payment the shop records against your order is a separate receipt on it — the date, the amount and the method. Pay in parts and each part appears in turn, so the order can honestly say how much has been paid and how much is left.
- Pending — nothing has been collected yet.
- Partial — something has been paid and a balance remains.
- Paid — the total has been collected in full.
- Settled — the shop agreed to close the order for less than the total and wrote off the rest.
Your dues page adds up whatever is still outstanding across every shop you use, so a small balance at a shop you visit rarely does not disappear from view.
Refunds and corrections
Receipts are never edited or deleted. A refund is recorded as its own negative entry against the order, which means the history of an order always shows what actually happened rather than a tidied-up version of it. If a figure on your order looks wrong, raise it with the shop — it owns the pricing and the corrections.
Checking a bill in ten seconds
- 1Do the line items match what you handed over, in the right quantities?
- 2Do the rates match the shop's published prices for those items?
- 3If you have a pack, has the balance actually come off — and does the remaining balance look right?
- 4Is the express charge there only if you asked for express?
- 5Does paid plus due equal the total?